Support

Ascend Performance & Nutrition

For questions, bug reports, or account help, email consult.dayai@gmail.com. We aim to respond within a few business days.

Common questions

How does the point system work?

Foods are categorized by their primary macro, and one point equals a fixed amount of each:

Macro	1 point
Protein	7 g
Carbs	9 g
Fat	1.5 g

A 4-point meal means 4 points each of protein, carbs, and fat. Your daily complete points are the smallest of your protein, carb, and fat totals, so a meal missing a macro doesn’t count as a whole point until you make it up.

Why is my meal showing fewer points than I logged?

If a meal is marked incomplete, only the macros you actually ate are counted. Log the missing component later and the meal completes, restoring the full point value.

How do I export my data?

Settings → Export Data. Choose a date range and the app generates a CSV of your logged meals that you can save or share.

How do I delete my account?

Settings → Delete Account. You’ll confirm with your password, then your profile, meal logs, and meal plans are permanently deleted along with your login. This cannot be undone.

I forgot my password.

Enter your email on the sign-in screen, then tap Forgot Password?. A reset link will be sent to your inbox.

Reminders aren’t appearing.

Check that notifications are enabled for the app in iOS Settings → Notifications, then confirm your reminder times in the app under Settings.